CG
Christopher G
1 reviews | Active since Mar 2009
19 Dec 2019, 22:33
When Vodacom responds on HP 'Someone will contact you' it's a lie no one does
I app**** for a new account on black friday. I got one confirmation 'in progress' and still waiting. I went into a store tor re-apply and was told it would be activated yesterday. To add insult, I had to pay extra, even though I had a app**** on black friday and been acknowledge. Vodacom hellopeter bot said 10 days ago 'will get back to you', but no one contacted me
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Dec 2019, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2019, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CG
Christopher G's updateReviewer Update
23 Dec 2019, 11:22Ironic that Vodacom responds to a complaint about an automated response with an automated response. Still haven't got a call. It's just a bot that answers hellopeter with an automated message but no actual response
CG
Christopher G's update23 Dec 2019, 11:22
Reviewer Update
Ironic that Vodacom responds to a complaint about an automated response with an automated response. Still haven't got a call. It's just a bot that answers hellopeter with an automated message but no actual response
CG
Christopher G's updateReviewer Update
22 Jan 2020, 23:42 "Our records indicate that you have been contacted and assisted by our Hello Peter Team."
Actually I went onto facebook and made contact there - nothing from Hello Peter Team at all. I had 4 queries and 2 were NOT resolved
Actually I went onto facebook and made contact there - nothing from Hello Peter Team at all. I had 4 queries and 2 were NOT resolved
CG
Christopher G's update22 Jan 2020, 23:42
Reviewer Update
"Our records indicate that you have been contacted and assisted by our Hello Peter Team."
Actually I went onto facebook and made contact there - nothing from Hello Peter Team at all. I had 4 queries and 2 were NOT resolved
Actually I went onto facebook and made contact there - nothing from Hello Peter Team at all. I had 4 queries and 2 were NOT resolved