When Vodacom is wrong they’ll just ignore you until you go away

My experience with Vodacom since the beginning of this month has been nothing short of worse than terrible.

I ordered fibre in March when i was meant to move. Due to lockdown we only moved in May.

I enquired about fibre I was told that you could not install fibre but could give me an interim LTE solution.

I ordered that and it was delivered on 3 June. I plugged it in and from the get go it didn’t. After numerous phone calls backwards and forwards and promises of return calls and asking me to do the same thing over and over it still didn’t work.

I might add I spoke to two very helpful consultants but they couldn’t help and the only thing they could do was “escalate it”. Vodacom speak for “I hope the next person helps you but I can’t promise anyone will call you”

I was then promised a technician. No one arrived until I posted a bad review on hello peter and social media.

The next day a technician came and said all equipment was faulty and someone would call me in the next hour to arrange new equipment. That never happened.

At this point I had been to a vodashop twice to check if the sim had a pin, was active etc.

I called again the next day and was asked to purchase the equipment to which I said no.

I was then promised a delivery on Monday.

I called on Monday and was told I needed to complete forms and I would receive same day delivery.

Then I was promised a delivery on Tuesday (a joke public holiday)

Yesterday I called and was told my order was cancelled because my account was in arrears (it was not).

This prompted me to drive to Vodaworld. I arrived at 10 and was told they needed to rectify and allocate my payment and it was escalated.

At this point I lost my temper and said I would not leave until I had a working router, ****le and sim.

I sat there from 10am to 5pm. There was no sense of urgency as apparently you have to follow the protocols and systems.

I have sent several mails asking for refunds for all the data I have had to purchase for mine and my daughters phone during the period 3 June to 18 June 2020.

I have sent numerous emails and requests for the refund on the data and still no response.

Apparently the ticket is closed now so there is nothing they can do.

I feel like I have been taken for a ride and Vodacom is happy to ***** my money.