RK
Ria K
1 reviews | Active since Jan 2014
19 Dec 2024, 07:06
When Vodacom is wrong and you question them they try to convince you with leis that you are wrong
I did question Vodacom because they move the Dept order to a early date. From the Sunday to the Friday. I did goggle Vodacom regarding the route they have to follow when the due date is on a Sunday and Vodacom clearly stated that the payment will be deducted on the first working date after the Sunday. Now the Vodacom workers don't follow the law and also don't follow Vodacom own policy which adhere to the law. But what is more upsetting is the fact that the Vodacom workers who did phone me regarding my complain try to make a fool of me by saying Vodacom can and will move the date earlier as the please irrespective of the law.
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Replies (1)Vodacom's replyOfficial
19 Dec 2024, 10:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Dec 2024, 10:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
