When Vodacom is happy, he will debit the money from your acount, you can't say no

we have been confirmed our account VB004661 has been cancelled on 25th Oct.2019, no further debit order again, however, Vodacom still debit R19,258.35 on 31 Oct. 2019, and Vodacom promised will do an investigation and feedback to us, but two weeks have passed, no any reply.

Although the account has been cancelled on 25th Oct.2019, we never use it again, Vodacom debit more money from our account of R 27,247.27 on 30 Nov.2019.

Vodacom as the biggest service provider, when they are happy, they will debit money from your account, not need to inform anybody, even you don't use the account again. When he is not happy, he will debit more money from your account for no any further inform.