When there is no real deal

I recently upgraded with Vodacom Online and feel that it was the worst ever. I decided on the Samsung Galaxy A31 handset and the package deal included Samsung Buds. When I received my new handset via courier I noticed the Buds was absent.

After a long call and a lot of trying to get a clear answer, it came to be that the Buds were to come from Samsung South Africa. At no stage was this mentioned while my Up Grade was processed. Nor was this indicated on Vodacom's Website.

When I called Samsung, they told me that it was a special and that my order was to late, as the offer ender the day before I ordered my UG, and that they, Samsung, are now out of stock.

I called Vodacom again but they refer me back to Samsung and Samsung claims end of offer.

Now after using the device for two months I have to send it back and start the process again. What a disaster.