SJ
Sara J

1 reviews | Active since Apr 2025

11 Feb 2026, 11:07

When the service ends, clients leave - Vodacom

The worst service provider. I have contacted them numerous times in the last few weeks explaining that although I am situated two blocks from the tower, I and the rest of my townsmen had to go without network for almost a week at a time. The customer call centre person was sounding so bored with taking my call, sighing as if this is the worst task to do, telling me they have signal on their side. The townsmen have been much ruder about their experience, but I was trying to solve the problem, sending messages on X, Facebook and TOBi. Eventually after numerous post and messages, they are finally looking into the issue. They also have this long form you have to fill in to log a call. I had lost business during this time. I was embarrassed at my church as a worship leader because I couldn't access my playlist in the middle of our session. Really not a path I would like to walk in 2026.

0
Replies (1)
SJ
Sara J's update16 Feb 2026, 16:22
Reviewer Update
Good day,

Thank you for the response. Just to confirm: if you cannot reach me - it means I do not have signal or network, which is driven via my Vodacom Wifi Home router. You are welcome to send me a mail to the e-mail address you have on file for me, or contact me on the number that you also have for me via Whatsapp. I rarely answer calls as I have a business with one on one clients and do not answer my phone during the day.

Regards,