When Poor Service is defined they use Vodacom as an example

back in 2020 I opted to get a cell phone contract at Vodacom, which was R421 per month, which is fine, then at the end of 2020 in Nov I moved to a new apartment, since work from home is the new way of making a living, I had to find a descant ISP solution. The fiber is installed by metro fiber and the data plan from Vodacom.

So here comes the issue,

I received my modem + lte sim and router for fiber, which might I add was expose to be a free interim solution until my fiber gets activated, the sim was not registered, and had no data on it, but my fiber got activate in a few days later, also after I had multiple phone calls with the fiber team.

I was informed by multiple sales and fiber consultancy that the interim FREE 100gb lte will be deactivated when the fiber is activated and I am able to use the fiber

In the end of Dec 2020 I was charged R421 for the cell and R 490 +- for the fiber as the line was only activated a week into Dec of 2020.

Here comes the, well there is no other way of saying this, **** Poor Service which is Vodacom,

I was deducted R 2569.09 at the end of Feb 2021, Note, the amount I was billed in Dec was Billed in Jan of 2021,

I immediately called the fiber teams to find out why, and comes to no surprise I was advices to make yet another call to the accounting department who was so useless in explaining the deduction that I opted to drive to a Vodacom branch near me, whom BTW is even more useless as the consultants there also just gave me a number for the accounting department,

So I decided no, the accounting department is either un reachable or the consultants will ask me to hold and proceed to drop of the call.

As if I am to much trouble as a client to be assisted, so I got a hold of a fiber consultant whom helped me escalate the issue and create a internal ticket,

To which I had to spend over R 1000 in airtime, and if whom ever reads this doesn't believe me, please take a look at the amount of times you where called from my number,

After speaking to like 20 people at the fiber and accounting department the issue was still not sorted, this was around the 20th of March 2021, as I have a 30 day time frame to which I can cancel and reverse transaction I had no choice but to do so, as all the promise I have been made that I will be contacted back concerning the issue, have not been met, I had to call to check up on the issue as if I am a father whom asked his kids to clean the crayon drawings of the wall, and Vodacom as the child needed to be babied every step of the way, like I was a line manager and had to remind the employee assigned to the ticket to remember to do their job.

Fast forward to the next payment, Vodacom decided to deduct, R 3569 of my account at the end of March 2021, you can see this is a Two month issue now, I did not waist any time, I called Vodacom and was informed it will be sorted I don't need to worry, but now any and all trust in the capabilities of accounting department at Vodacom have been lost,

I reversed the transaction, Now we are moving into three months of this back and forth, with no clear resolution in sight,

I gave some time out of good faith, at the end of April 2021 I contacted the Accounting department and got my automatic dept order removed and informed my bank if any auto dept order goes of it should be canceled and blocked.

As I will be paying in store for the Cell of R421 and Fiber of R608, in fact for the last 3 months I have payed Vodacom more than the sum of the afore mentioned totals,

I have made countless efforts to get this sorted, but no for some reason the relevant departments will not aid me in my hour of need,

You guys are more than willing to call me with new deals, don't get me wrong your sales team are on the ball when it comes to useless sales pitches even after saying 'No, not today' they will be persistent to make a sale,

Now we are in May 2021 no response no advice nothing, out of no where the sim card linked to the account have been black listed, why because a bunch of accounting employees are willing to ***** me over but reluctant to assist me,

not to be blunt but if a internal performance audit had to be done, the accounting department will be a quarter of its size, I have worked for a long time on similar reporting structures and have managed such ticketing systems, this standard of work culture would not fly with me.

I don't want to be called by anyone unless it for details to view my account and get this sorted, this should take less than 30 min on a call to be sorted,

1. The outstanding amount should be removed as its due to me getting billed for the FREE interim lte which I did not even want, 2. The sim to be reactivated, NO, questions asked as the amount is owed on the fiber side for the FREE interim lte not the cell phone contract, I don't care how your packages works, Vodacom had 4 +- Months to assist and explain, but no

If this issue does not get sorted in the next week or so I will be looking into other means of taking this further.