When MY MONEY disappears!!! WHAT?????

I have a company modem that I use from home, and my data is now finished. <br> <br> I recharged an hour ago with R80.00 so I can buy 1GB, would you believe it if I said that I had insufficient funds? I had about R22,00 left. What is this???<br> <br> I called and was assisted by a lady called Mulalo who advised me to call after 30 minutes because her system could not show anything. <br> <br> After 30 minutes I called and spoke to Thembela who asked a million security questions, when I asked her to ask more questions like the Mulalo did, she refused. <br> <br> Like, so what must happen now??? <br> <br> I WANT MY DISAPPEARED AIRTIME VODACOM, PLEASE!!!!