NM
Nomthandazo M

1 reviews | Active since Apr 2011

16 Nov 2017, 12:11

WHEN DOES IT STOP

I honestly dont know what happening to Vodacom if am not getting dropped calls my airtime is constanltly disappering ,this has been happening for months but i ignored it ,just last week friday Recharged bought data my balance was approximately R18,.. woke up Saterday morning with a balance of R4.00 was sent an sms that i have been allocated 10 mins vc -vc only on vodacom network fair enough but i just decided to check my balance whallla am less R10.00 who tookit i have no idea called custormer care was told its not updated on their side will be called after an hour with feedback,

till to day am waiting just yesterday bought data for 4.50 @30MB to use in 3 days next thing i get is an sms that i also purchased 250MB TO USE THE WHOLE DAY BARE IN MIND THE TIME WAS SOME WHERE BEFORE 17.00PM I DO NOT KNOW HOW I GOT THAT BUT I HONSETLY DID NOT PURCHASE THAT ,

IF YOU KEEP ON *****ING ON us prepaid customers can only imagine what you do to CONTRACT CUSTOMERS .

TREAT YOUR CUSTOMERS RIGHT ,IF EVEN ITS LIITLE MONEY THEIR CONTRIBUTING TO YOUR BIG CORPORATION ITS JUST ONLY FAIR

0
Replies (2)
Vodacom
Vodacom's reply16 Nov 2017, 13:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Nov 2017, 14:08
Official

Good day,

Feedback has been provided.

Regards,
RM

Best regards,