JD
JO-ANNE DREYER

1 reviews | Active since Mar 2013

11 Feb 2017, 08:00

When a Promotion is maybe **** because Vodacom doesn't give a Damn

<p>I app**** for an Upgrade on my cellphone contract Late December/Beginning of January went to 2 outlets. Finally went to Canal Walk on the 4 January 2017 about 8.30. There promotion was the Samsung Phone with the PS4. The PS4 was there but the phone wasn't. The consultant said there stock comes in every 7 days. I called religiously everyday after the 7 days expired. The quotation will stay open. Some outlets had the PS4 some had the Phone but for some bizarre reason both devices could never be together. It is February and the promotion is over. Does Vodacom try to compensate the client not at all because that is how they operate. I cannot leave the Network but I am very disappointed in the Feedback not even an Apology. In future do not advertise Promotions which are too good to be true. </p>

0
Replies (4)
Vodacom
Vodacom's reply11 Feb 2017, 08:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Feb 2017, 14:50
Official

Dear Client

I have escalated the matter to the Regional Office for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

JD
JO-ANNE DREYER's update16 Feb 2017, 10:14
Reviewer Update

I am needing a response urgently as the Touch on the keypad is not working and the Device cannot accept my PUK Number. Alternative number is ********** 261 or e-mail ********** PLEASE TREAT AS URGENT AS MY JOB DEMANDS THE USE OF A CELL PHONE. Please prove me wrong and that you do Care

JD
JO-ANNE DREYER's update17 Feb 2017, 15:13
Reviewer Update

STILL NO REPLY. DISAPPOINTED, DISILLUSIONED BUT I MUST GO BACK TO VODACOM, COMPANY POLICY. THE NUMBER FRO THE DAY WILL NOT WORK AS I LEAVE WORK SHORTLY. ALTERNATIVE NUMBER ********** 352 (MY WIFE).