PL
Phil L
1 reviews | Active since Dec 2009
30 Jul 2018, 12:10
WHEN??
I app**** for a contract yesterday online at vodacom as they have daily deals. I got a confirmation email that somebody will contact me and no has contacted me yet regarding this. I called the help line today and nobody is able to assist me and i get transferred from one department to another. So frustrating.... Could somebody please contact me......
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Jul 2018, 12:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2018, 12:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jul 2018, 15:27Dear Mr Livings,
As per our recent conversation,
Please forward us the email you have received after your on-line application.
Warm regards,
Shad
Best regards,
Vodacom's reply30 Jul 2018, 15:27
Official
Dear Mr Livings,
As per our recent conversation,
Please forward us the email you have received after your on-line application.
Warm regards,
Shad
Best regards,
Vodacom's replyOfficial
31 Jul 2018, 11:49Dear Phillip,
We thank you for the email reply.
Kindly be advised my call rang to voicemail.
We have escalated your query to the online department for further review and feedback.
Warm regards,
Shad
Best regards,
Vodacom's reply31 Jul 2018, 11:49
Official
Dear Phillip,
We thank you for the email reply.
Kindly be advised my call rang to voicemail.
We have escalated your query to the online department for further review and feedback.
Warm regards,
Shad
Best regards,
PL
Phil L's updateReviewer Update
31 Jul 2018, 12:10Hi Shad
Apologies for missing the call. This is actually such terrible service Im receiving. Online department says the Ref number i received doesnt exist. Then they put through another order and i was told i will notified this morning. You say you have escalated the query to online. Does Vodacom even know what is happening?
PL
Phil L's update31 Jul 2018, 12:10
Reviewer Update
Hi Shad
Apologies for missing the call. This is actually such terrible service Im receiving. Online department says the Ref number i received doesnt exist. Then they put through another order and i was told i will notified this morning. You say you have escalated the query to online. Does Vodacom even know what is happening?