CB
Crispin B
1 reviews | Active since Nov 2015
25 Apr 2019, 16:22
Whatsapp Ticket vs Data Bundle
I need to understand something. Why is it that when I buy a whatsapp ticket vodacom still takes data off from my Data bundles and when I'm out of Data bundles, Vodacom than takes of my airtime.
Can someone please explain to me how does thus whatsapp ticket work. According to my understanding, the whatsapp ticket is for whatsapp only. so whats the point of me buying a whatsapp ticket if you still taking from my data and airtime.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Apr 2019, 17:13 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Apr 2019, 17:13
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Apr 2019, 19:41 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly.
Please try the following below on your device:
- Close all apps including WhatsApp
- Switch mobile data off and then on
- Put flight mode on and then off again
- Reboot device Regards Consumer Website Team
Please try the following below on your device:
- Close all apps including WhatsApp
- Switch mobile data off and then on
- Put flight mode on and then off again
- Reboot device Regards Consumer Website Team
Best regards,
Vodacom's reply25 Apr 2019, 19:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly.
Please try the following below on your device:
- Close all apps including WhatsApp
- Switch mobile data off and then on
- Put flight mode on and then off again
- Reboot device Regards Consumer Website Team
Please try the following below on your device:
- Close all apps including WhatsApp
- Switch mobile data off and then on
- Put flight mode on and then off again
- Reboot device Regards Consumer Website Team
Best regards,