TB
Tamsin B

1 reviews | Active since Mar 2019

13 Apr 2019, 07:01

WhatsApp ticket *******

Since the 1st of April I have bought 5g of data. I also bought 1g WhatsApp data. Today is the 13 and none of my WhatsApp data has been used and all my anytime data is finished. Now my WhatsApp won't work.

I want to know ; 1) why is Vodacom taking my anytime data for WhatsApp. And j know this because I still have 1023,99 MB left 2) why doesn't WhatsApp work when I don't t have anytime data but over 1g of WhatsApp data 3) I have noted that media and calls on WhatsApp deduct from your anytime data. Why? No where does it state any t&C's when you buy the ticket. It just states it for Whatsapp only but now when I want to use WhatsApp only it doesn't work

I tried a while back to buy a social ticket and test it out. That too doesn't work if you don't have anytime data and as soon as you but anytime data it deducts first from your anytime data before using the social ticket, but when you're out of data is won't let you use the ticket. Such a money making catch 22 you've fooled all your customers into.

I am so sick and tired of Vodacom ripping me off and cheating its way around this whole data situation. Wolf dressed in sheep's clothing.

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2019, 12:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Apr 2019, 18:13
Official
Dear Tamsin, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   
Regards Consumer Website Team(SA)