Whatsapp Ticket now working
Hi.
I have recently taken a cellphone contract with Vodacom. The contract had two phones with two separate numbers. On one phone, i only needed to use whatsapp and so the sales person informed me that i need only to purchase whatsapp ticket for every month. Upon researching the whatsapp ticket on Vodacom website, It clearly states that once a whatsapp ticket is loaded, you will not be able to load another until it is depleted.
This does not seem to be the case. I have loaded approximately 5 whatsapp tickets in the last two months only to discover that the ticket does not work at all! Whatsapp has been consuming my free airtime as the whatsapp ticket isnt working. I went to the branch where i took the contract and all they could tell me was that i need to call customer care. Icalled Vodacom customer care who was extremely unhelpful as all they could tell me is that there is a problem with the whatsapp tickets. I ALREADY KNOW THIS!!!. I wish i was told before taking this contract. And, what about all the money that i have wasted on whatsapp tickets that dont work ???. This is absolutely absurd. Nobody at Vodacom can also tell me when i can expect this to be sorted out. I now have a contract that i am paying for that is completely useless as it is now not being used for the purpose i wanted it for.!!!.
Very disappointed. Customer care simply does not care.
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team