Whatsapp Ticket Not Working / Vodacom Agent Inaccessible

Recently purchased R35 whatsapp ticket (1GB for 30 days) through Vodacom, only to find out that it reflects under bundles but Whatsapp still doesnt work. I then decided to contact Vodacom customer care 135... I have never known it to be so difficult to get to speak to an agent. It gave me all these automated options, and when I selected to speak to an agent, it then told me I am being transferred to Toby the automated assistant, who still was not able to assist me. When I requested to speak to an agent through Toby, it stated that I had exceeded my quota for the call centre????? What the hell is that all about!!!

All I want to sort out is getting my Whatsapp ticket to work. Please can an agent call me ASAP in order to resolve this issue! Please contact me on ********** 191 as the number I am querying is my daughter's phone.