HK
Hermien K

1 reviews | Active since Aug 2016

24 Aug 2016, 08:46

whatsapp discontinue

<p>I've been a client with Vodacom from 2000. </p> <p>Last year September I upgraded to a blackberry 10. </p> <p>I received a message from whatsapp stating that from 31 Dec 2016 my device will no longer support the whatsapp app. </p> <p>After going into the branch at Woodlands pretoria, they informed me that the only option I had was to pay in R7000 to cancel my current contact and get a new contract. </p> <p>The biggest problem I hav is that I am a business owner. I own a Beauty Salon and 99.9% of our bookings are made on whatsapp. I cannot afford to not have whatsapp! </p> <p>I phoned head office and was informed that that indeed was my only option. </p> <p>I find it difficult to believe that there is no way an exception to a premature upgrade can't be make. </p> <p>As I will be signing a contact with Vodacom for another 2 years,and will stil be a client for years to come,as I have never had an issue with them. </p> <p>I did phone cell c regarding their buyout services,but they no longer do that. And I really do not want to change to another service provider </p> <p>I sincerely understand that Vodacom did not foresee this problem coming, but I am sure that there are going to be more complaints regarding this, as I know my father will be having the same problem as I am now currently dealing with. </p> <p> </p> <p>As a business owner this is a very difficult situation and as stated I cannot for the life of me believe Vodacom cannot find a way to accommodate a client,that has has contracts with them for 16 years!! </p> <p> </p> <p>Kind regards </p> <p>Hermien Krüger </p>

0
Replies (1)
Vodacom
Vodacom's reply24 Aug 2016, 11:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team