MG
Mathew G
1 reviews | Active since Feb 2015
23 Jul 2019, 17:03
WhatsApp bundle not working
Now for the second time in a row, my WhatsApp bundle has not worked... I purchased it via the Vodacom app, get the SMS saying that it has been activated, and then nothing, it doesn't reflect on the app at all and only reflects when I dial *111# and follow the prompts to get a detailed report. There it shows that there is a WhatsApp bundle, but after a couple of WhatsApps, it doesn't go down, but my other data does... Which has forced me to purchase additional data, in order to receive my WhatsApps. So if I may ask why offer a service if it does not work?
Thanks Highly annoyed client.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Jul 2019, 17:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2019, 17:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jul 2019, 09:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please make sure the correct contact details are provided or alternatively, you can call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2019, 09:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please make sure the correct contact details are provided or alternatively, you can call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
MG
Mathew G's updateReviewer Update
29 Jul 2019, 12:20Details updated.
MG
Mathew G's update29 Jul 2019, 12:20
Reviewer Update
Details updated.