YK
Yusra K
1 reviews | Active since Apr 2019
14 Apr 2019, 20:13
Whatsapp bundle for what???
Hi
This is one of the reasons i no longer want to be a client of vodacom... I have a whatsapp bundle which has over 900mb of data but i can't send or receive msgs... This is not tge first time its happening to me its like a norm for this **** to happen... There is a reason why I prefer to have a bundle but i should rather stick to having normal data as my whatsapp only works when i have data.
If there is a problem then i nice notification will do.. Like you notify me when i need to pay my account.
This is the last year you guys will have me as a client... Im sick of the same **** different day.
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Replies (2)
Vodacom's replyOfficial
15 Apr 2019, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2019, 16:38Dear Yusra,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Apr 2019, 16:38
Official
Dear Yusra,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,