SN
Sarel N
1 reviews | Active since Jan 2019
07 Jan 2019, 08:30
Whatsapp Bundle
It's more than the first time now that on the day the last day of my whatsapp bundle, its been deleted on vodacom side, and cant use it.
Why pay for 7 days, nut can only use 6 days?
most of the time whatsapp and social bundles (no network)
getting tired of this, why make things like this but never works.
feels like moving to other network provider.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Jan 2019, 10:13Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2019, 10:13
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jan 2019, 12:44 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Back Office Support Team for further investigation, please refer to ***. Please allow our team to investigate and resolve the issue, once completed they will provide feedback.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Back Office Support Team for further investigation, please refer to ***. Please allow our team to investigate and resolve the issue, once completed they will provide feedback.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply07 Jan 2019, 12:44
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Back Office Support Team for further investigation, please refer to ***. Please allow our team to investigate and resolve the issue, once completed they will provide feedback.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Back Office Support Team for further investigation, please refer to ***. Please allow our team to investigate and resolve the issue, once completed they will provide feedback.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
Best regards,