WhatsApp Account Ownership Issue

I have noticed that the WhatsApp account linked to my Vodacom SIM card appears to be registered to another individual. I am using a dual-SIM phone and do not experience this issue with my MTN SIM card. I regularly switch between the two WhatsApp accounts, and it was during this process that I became aware that I was unable to fully access the WhatsApp profile associated with my Vodacom number.

Upon further inspection, I observed that the WhatsApp account reflects another person’s details, which is linked to my private emails, which is very concerning. While I am able to change certain visible information, such as the display name, I do not have full control of the profile. This is despite the fact that the Vodacom SIM card is active and in regular use.

I contacted Vodacom for assistance and received two responses from the ***** department. The first response requested an affidavit, a copy of my identity document, and three signatures, without a clear explanation as to why these documents are required. This email had no name attached to it. The second response, from the ***** department as well, advised that I should contact WhatsApp directly regarding this matter. This email had a name to it and not just said ***** department.

I would appreciate clarification on the following:

Why the requested documentation is necessary in this instance; and

Whether Vodacom is able to assist further, or if the matter should be handled exclusively through WhatsApp.

I would be grateful for guidance on the correct process to resolve this issue, as well as confirmation that my number is correctly registered in my name or my partner who bought it.

This is the only way i can get an answer as this has not been resolved as yet. Kind regards,