Whats the point of forms?

<p>So here i go and upgrade my mom's prepaid nr to contract (which is on my name/nr) - Vodacom shop in Kolanade unable to assist with the sim card procedure, so we decide to do it today at Festival Mall branch. So now we explain we need to do a sim swap for the prepaid nr - the lady brings a form where you as contract holder have to complete sections and behold there is a marked area that says "nr that is to be swapped" - i put in the nr which is not my nr as i dont want to swap my nr or sim, hand the form back and she goes ahead to do the sim swap - she comes back and says its done check the phone in 4hours. Great! We leave the shop and go home - 4hours later and my phone is now blocked and the wrong ****** nr is swapped! Phone the call center and great they cant help - cant go back tp the shop because its Sunday and shop is now closed! Now have to take off work to go fix this! Thank you vodacom! </p>