Whats really going on??

Joo I write this with heavy heart,I have app**** for a contract phone since May this year later it was cancelled but then reinstated June 26, send to the skynet courier since the 27 June till now, when I do follow up its different stories all the time,meanwhile vodacom deduct my account while I haven't received the device. When I ask for my money I am send from pillar to post its now 7 days since the debit order went through I have not yet received my money, they can not explain why they have deducted even now.o have Ben struggling with this since the sad part is vodacom doesn't want to talk to me they have blocked me from using their service hence I opted for this. Each time I log a complaint I get a reference and within few minutes will receive an sms saying the case its closed. Can I gey clarify as to what's going on and finally close this case for good.