What’s happening at Vodacom

I’ve been having a very bad time with Vodacom, granted I am in arrears, due to job loss. So I fell behind with payments. I have made payment arrangements and in this month so far made 2 payments. However I now find myself not being able to call or receive calls or smses. I can’t even use TOBI and been making contact via Twitter, get told the same thing to call the legal department but as I mentioned so many times I cannot make calls to any numbers to to accounts department or the legal department. I understand I’m at fault as well, as I fall horribly behind but since I have made payment arrangements & made payments I should still able to contact legal department etc. I don’t have access to a landline as I’m currently unemployed and landline was closed ages ago. I even bought a SIM card & R29 airtime to try to call but can’t even use the SIM card. All I get told is to contact the legal department but i can’t call out, sent emails get directed to TOBI which I can’t use as well.