What's Happened To Customer Service???

I would just like to say to the people working at the repairs desk at Vodacare Vanderbijlpark, No, you did not tell me that my screen protector would not be returned when I put my phone in for (re) repairs. You did not tell me that the screen was going to be replaced - I had to go into your store almost 3 days after I handed my phone (this was Saturday 16/11/2019 morning) in to find out what was happening. It was then that one of you informed me that the screen was being replaced. When I questioned about the screen being replaced, I was told flattly, "it's under warranty". It was then, when I enquired about my screen protector, that you told me that 'it would not stick again'. Not even as much as an "I appologise" or "here is a replacement" since I was not informed before hand. I must just say that when I initially handed my phione in the first time, the screen was fine and all I asked for was a software reload - I was having issues with connecting to 4G (which you people told me was not in the area even though my wife's phone connects to it). On receiving my phone back, and within a day, I noticed that the screen was 'sticking' - it had not been doing that BEFORE I took it in. I am not sure what has happened ay Vodacare Vanderbijlpark, but your customer care attitude has sunk to the depths - not a single friendly face at the repairs counter. It used to be a pleasure going in there!!