JV
Jo V
1 reviews | Active since Jul 2015
03 Sept 2019, 20:08
What's going on, Vodacom?
An outsourced company called me a few months ago to assist on an upgrade on my Vodacom wifi router. What a mess! They sold me incorrect information and I ended up having to pay double for the same amount of monthly data. After a struggle I had the 'upgrade' reversed (Ref ***). Now my account is in chaos.
In a few days I will be cancelling my wifi contract. I anticipate massive issues... Unfortunately I can only cancel my phone contract in two years' time...
I've been only been with Vodacom since receiving my first handheld device, but lately it has become unbearable. I don't know what's going on, but you've lost a faithful customer.
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Replies (3)
Vodacom's replyOfficial
04 Sept 2019, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2019, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Sept 2019, 08:33Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. RegardsConsumer Website Team
Vodacom's reply10 Sept 2019, 08:33
Official
Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. RegardsConsumer Website Team
JV
Jo V's updateReviewer Update
10 Sept 2019, 09:26Thank you for the phone call and resolution of my account.
JV
Jo V's update10 Sept 2019, 09:26
Reviewer Update
Thank you for the phone call and resolution of my account.