Whatever you do never take a cellphone contract from Vodacom

Good day Sir/Madam

I hope this finds you well.

I would like to complain about the service I’ve been receiving from Vodacom ever since I got a cellphone contract with Vodacom. I took an iPhone 13 128GB which is R579 pm for 36 months.

I’ve only paid the R579 for the first month only after that it’s been a headache. Vodacom keeps changing my debit amount every month. I’ve been calling since forever and everything it gets worse. The consultants use the opportunity to make sales on my account they keep adding things I did not authorise.

Now my debit order for August did not go through because they added things and the amount is R720. The whole thing is reflecting bad on my ITC and ruining my credit score. I can’t be complaining about the same thing every month with no change. The consultant I was talking to now who is Keletso Nchabeleng decided to put me on hold when I asked for the team leader or manager.

Is this the kind of service we are paying for? For your consultants to ****** money from your customers?

This is uncalled for.