LM
Lerato M

1 reviews | Active since Nov 2024

21 Nov 2024, 10:33

Whatever you do don

Whatever you do don’t sign up for VODACOM FIBER hoping to get assistance when you move They will give you a ridiculous 30 day waiting period because a re-installation has to take place , well I didn’t need a reinstallation as where I was moving to already had installation They deducted my money but didn’t give me any connection If you ask again what is the problem, what is the issue , no one can tell you , all agents giving you different answers The manager Bongeka could not even help me, He just keep giving me promises that were never fulfilled Just imagine working from home and have no internet and not even getting any answers to why you don’t have it but a whole R750+ has been deducted from your account STAY AWAY FROM Vodacom Fibre

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2024, 11:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team