WHATEVER YOU DO, DO NOT CHOOSE VODACOM!!!

Can you please add a negative option to rate your service as one star is one too many!! I'm posting this review on behalf of my father. During December '18 and January '19 Vodacom deducted astronomical amounts from my account for data usage they're unable to provide any details for. In the months since then we have communicated with Vodacom on several occasions requesting detailed statements and an explanation of the amounts charged. Vodacom has FAILED to provide any clarity, instead they emailed me statements for ANOTHER Vodacom client (totally unknown to me), another Vodacom client's details are appearing on my email settings (which Vodacom has admitted but cannot explain how it got there), on top of all of this they have now transferred the outstanding balance to my cell phone account and subsequently suspended my service even though I have paid my cell phone account monthly. The assistance (or total lack thereof) from Vodacom operators is rudely demanding that I pay the full outstanding balance of the data usage before my cell phone service will be reconnected. I was advised that someone from Vodacom will phone me within 24 hours, this is on the 15th of May 2019... DO YOU THINK THIS IS TREATING YOUR CUSTOMERS FAIRLY?!?!?!?!?