CC
Chwayita C
1 reviews | Active since Apr 2015
23 Jun 2023, 19:50
Whatever Vodacom
You go to people's houses selling a service that you cannot maintain. I work from home and when I took you home Fibre I never imagined that I gave to call everyday just to make sure I have connectivity because some of us get paid by logging in to the work VPN!!! Now tell me when I reconnect every 20 minutes what will I be paid and HOW IN THE HELL will I be able to pay??!!?!!
Telling me a ticket has been created doesn't assist in anyway because this week I think I was online for only 2 HOURS and you consultants are brave enough to tell me I'm connected when I tell them I am not.
Please fix your LTE and connectivity because really what is the point of all this?!?
Can I also can an ETA on when metro Fibre will be installing cause I think it's been 2 months now waiting
You are not being considerate of us working from and have no other means of income but come month end you will be there with your debit order!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jun 2023, 15:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2023, 15:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jun 2023, 08:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance alternatively contact our fibre team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance alternatively contact our fibre team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2023, 08:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance alternatively contact our fibre team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance alternatively contact our fibre team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,