WHATEVER

My pensioner mother, who had a stroke and is reliant on her cellphone, had her account suspended apparently due to a debit order that could not go through. There were sufficient funds in her account, as verified by the bank. <br> <br> I sent a query to Vodacom, asking them to contact me so that I could sort the problem out for her. Vodacom contacted my mother instead, instructing her to phone a number of helplines and call centres. Obviously this is not possible due to her phone being suspended. She was then informed that her account would be reinstated and that the amount would be deducted, but she would only have service on Friday. 4 Days without communication for a pensioner who lives on her own and depends on it, is quite a long time. My mother asked if Vodacom couldn't make a plan and reconnect her sooner as this whole dilemma was not of her doing and that the service she was receiving was shoddy to say the least. The response - \whatever". Such is Vodacom's service! Is this how Vodacom values their customers? What kind of response is that to a customer whose service has been suspended through no fault of theirs? """