What would it take to get a response from Vodacom

<p>Endless account query</p> <p>So I wrote a review and complained about the upgrade i have done and how i am still getting the incorrect airtime subscription. I was called by a agent who reqested that i send all my documentation, which i did.</p> <p> </p> <p>i have still not had any response from vodacom and should i not receive a response by Thursday i am going to reverse my payment for this month as the amount of they owe me is in actual fact my entire installment.</p> <p> </p> <p>So tired of having to waist my time trying to fix their mistakes. </p> <p> </p> <p>AND MIGHT I ADD THE CALL CENTRE AGENTS ARE EXTREMELY UNPROFESSIONAL.... EVERY TIME YOU CALL YOU CAN BARELY HEAR THE AGENT YOU ARE SPEAKING TO BECAUSE THE STAFF IN THE BACKGROUND IS MAKING SO MUCH NOISE. IF THEY ARE MAKING THAT MUCH NOISE I THINK IT AINT NO WONDER WE AS CLIENTS HAVE TO STRUGGLE LIKE THIS TO GET SIMPLE QUERIES SORTED.</p> <p> </p> <p> </p>