What will the next excuse be?

<p>Oh Vodacom...how disappointing! I have had a contract with you for the past 17 years, and you cannot get a simple upgrade right. I received an sms saying that I qualify for an upgrade, I verified this by sms'ing your upgrade number, and I called in to be told by your automated prompt that I do indeed qualify. So I phone in to do my upgrade...40 minutes later I am told that the system must have been wrong and sent those sms's in error. After going backwards and forwards, I am cut off. My husband then called back and spoke to Alicia, who told him that my number doesn't even exist and was cancelled a year ago. This is quite comical seeing as we then phoned my cell number and it rang in Alicia's ear on the phone. So after being told your system was at fault with notifying me that I can upgrade, and then being told I don't even exist, Alicia got annoyed on the phone and hung up. Pathetic. At one point, we even got told that I had already upgraded in another suburb, at another store, on a date that I wasn't even here, I was away. So an hour later and no simple resolve. Does anyone know what they are doing there? Can anyone assist? I wonder what the next story from you will be, Vodacom...</p>