What was offered as free... was charged at R220pm

<p>So where do I start with this complaint... Let's start with my constant struggles with Vodacom over the past few months. First the Vodacom Insurance department incorrectly loaded my insurance on the incorrect device, had to fight 8 weeks with Vodacom Insurance. Then they charged me R1000.00 for data I never used only to tell me that they will give me 1Gb free data for the next six months as a sign of "grace" I then received the data every month for 4 Months only to discover in last week that the "Free 1Gb Data" offered by Vodacom was charged at about R220 a month. I sent through a query last week, 02/02/2017, in order to get a refund on what they have ddeucted. Spoke to an "Eva" I think, today (08/02/2017) at Vodacom Solutions, sweet lady, where she stated that the query was "Not yet attended to" This has now been 5 days with no response and no calls from Vodacom regarding my query. How much longer must a client suffer for Vodacom's mistake until they stop messing up on their side?? I feel tempted to reverse last months funds and pay in the difference but legaly I will get into trouble thus I have to "wait" for how long.. Might be another 8 weeks.. Note that this is +- R870 worth of data that was supposedly "Free"</p>