What Vodacom service???

On 24 Oct. 2020 I lost my phone so I asked Vodacom to blacklist it. Someone picked my phone up and returned it to me, so on 26 Oct. I went to Vodacom to un blacklist my phone. Its 11 Nov now and my phone is still blocked. Vodacom Bayside say they cant help me (where I submitted the documents) I spoke to 3 customer care agents, all of them gave me a different story. After 40min on the call begging to speak to a manager they finally put me through. Her response: " Im not working tomorrow I can only help you on Saturday when Im working again." This is absolutley ridiculous Vodacom!!!!!!!! Now they want me to submit the claim AGAIN because they cant find my documents. It means i need to get an affidavit again and go through all that trouble just because no one can help me and documents are lost!!!! I want answers!!!!!!!