What ur promised, u don't get

On the 1st of May I spoke to Brian in the upgraded department, to have my contract upgraded. I asked for a deal with less airtime and more Data. So the deal I was supposed to get was the Samsung Galaxy S20 Pink, at 899 p/m on a 230 top up contract, and for an additional R120, I would get 20GIG a month, which I could cancel anytime, as it was a recurring add on. When it became evident that the stock of the Samsung S20 Pink was ot going to arrive, I called again in the 15th of May and spoke to Johan, to change it to a Samsung S20 Plus at 999 on the 230 top up, and the 20GIG at R120 p/m was supposed to be added onto this as well. Last month, I called to confirm firm this, and was initially told by Customer service that the 20GIG was a once off, and on the same day I called upgrades dept who then advised that I have nothing to be concerned about, because it will be loaded this month. This morning, I called to ask why it's not loaded, and was advised by the consultant, that they will pull up the recorded calls, and have the issue resolved before the end of the day. It's now the end of the day, and the last consultant I spoke to, told me exactly the same thing. She will escalate it.