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Nicole R

1 reviews | Active since Oct 2017

16 Oct 2017, 19:17

What to expect from Vodacom!

3 month ago my Cell C phone contract expired. So my husband told me that if I move to Vodacom he will pay my phone bill for 24 months just to prove that they are definitely worth it ! Unfortunately this isn't a good review . I took the contract with the Samsung S8 , then you get the Samsung J5 with ( when paying an extra fee) that was not a problem for such a great deal , then they tell you for a extra amount you can get a docking station with a keyboard. So as I knew my husband that was definitely worth paying more! My husband has been paying the extra fee for the docking station for the last 3 month and we still haven't received our docking station !!!! We have been talking to their mall @reds employees and they don't have feed back . We send emails on emails to customer care no reply till last week ! They're answer "out of stock and waiting for delivery ". We feel that if we pay for something .. no matter the amount, we deserve get what we pay for.

I didn't want too take this root but unfortunately they don't take me nor my husband seriously and can never tell us what is going on !

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Replies (2)
Vodacom
Vodacom's reply17 Oct 2017, 06:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Oct 2017, 13:58
Official

Good Day Nicole Rossouw

Thank you for taking the time to voice your enquiry. Kindly note as per email confirmation received, this matter was resolved.

Regards
RO