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dD
dianne D

1 reviews | Active since May 2016

03 Jan 2018, 09:05

What they tell you on the phone is different to the bill you receive

I agreed to an amount that was very different to the amount they have decided to bill me for. The contract is in my husbands name and it is near impossible to get through their security checks with the best will in the world. They are happy to debit my account but sending us an invoice is asking too much. Heaven help you if you cannot work out your Vodacom account number after they have taken your ID number, contract cell phone number, underwear size, you name it. We are at the mercy of these Network providers, how I wish we had better options. They basically can do whatever they please. Your budget is not concern, their bottom line is.

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Replies (4)
Vodacom
Vodacom's reply03 Jan 2018, 09:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

dD
dianne D's update12 Jan 2018, 07:38
Reviewer Update
Well, thanks so much Vodocom, for absolutely nothing! I asked you to resolve an issue involving an unexpected R2000 bill as I agreed to a contract in the region of approximately R1400 including the handset. I got a couple of confirmations that this query was with the specialised resolution department and surprise, surprise, this morning I woke up to a R10 000 bill. I haven't used all the airtime or data but somehow they have come to this brilliant conclusion. This is definitely a long way out of my budget and this is going to bounce out of my account, I am going to have to then pay FNB for the pleasure of that transaction bouncing!!!!! You really don't seem to care about anything but upsetting your customers and ripping them off!
dD
dianne D's update12 Jan 2018, 14:50
Reviewer Update
I just received confirmation from Vodacom that this matter has been resolved and my bill for the pleasure of their involvement is R10 000!
Vodacom
Vodacom's reply15 Jan 2018, 15:54
Official

Good day Dianne ,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team