NM
Nokuthula M

1 reviews | Active since Nov 2016

03 Nov 2016, 14:52

WHAT THE ****????? I WANT MY MONEY BACK

<p>Vodacom upgraded my data contract without my consent, investigation was done and they proved the upgrade was **********. I subsequently cancelled the contract, but they just REFUSE to refund my money which ive been disputing from Jan.</p> <p>No one wants to take ownership, customer care just transfers to Upgrades, Upgrades also transfers to Credit Control and they also shift the blame back to Upgrades. Like one has to be mean and start swearing to get service.</p> <p>Really WHAT THE ****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Plenty of service ref numbers but stupid and irrelevant feedback. last service ref: S3-G6P20-01013</p> <p>lets see if you care about your ****en reputation. NXA</p>

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Replies (2)
Vodacom
Vodacom's reply03 Nov 2016, 14:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Nov 2016, 15:30
Official

Good Day Ms Nokuthula Mdaki

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre