What the HELLLLLL Vodacom *****ing our airtime and Data and then gets attitude

I have lost all my data and airtime and all my numbers from Vodacom. Tried to phone this morning and customer service is beyond useless. Said she cant help me as the system has not been updated yet. I logged a query yesterday as well as I couldn't get through and still waiting for a call back for that query. Now waiting for a callback for today's query. If vodacom doesn't get back to me today then Ombudsman here I come and the can say good bey to me as loyal customer!!!!!!!!!