1 reviews | Active since Jul 2016
WHAT THE HELL Vodacom!!!!
<p>I have written a review before on the 15th of July</p> <p> </p> <p>Since then my issue has not been resolve, in fact it only got worse!!</p> <p>I even went to the Vodacom Customer Care in my area and all they could help me with was by logging a complaint, seriously, i could have done that myself over the phone instead of driving 40+ kms to get there!!</p> <p> </p> <p>I have prematurely cancelled my contract. Vodacom then invoiced the quotation for this TWICE and only dedusted the payment once!! My acount now says i have an enormous bill outstanding. I have been trying to contact Vodacom regarding this but it seems no one is able to help me. As i am typing this, I have bee on hold with Vodacom Accounts Department for 45 mins with minimal assistance and most of the time on hold. </p> <p> </p> <p>How am I suppose to sort out this issue when NO ONE is willing to help me!!!! I am getting fed up!!!! </p> <p> </p> <p>I am not liable for any of the amounts on my statement as I have cancelled all my contracts with Vodacom but they still send me bills and not correcting my statements!!!</p> <p> </p> <p>My reference number from Vodacom is 1- ********** 1934</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
