MK
Monique K

1 reviews | Active since Jul 2016

15 Aug 2016, 11:32

WHAT THE HELL Vodacom!!!!

<p>I have written a review before on the 15th of July</p> <p> </p> <p>Since then my issue has not been resolve, in fact it only got worse!!</p> <p>I even went to the Vodacom Customer Care in my area and all they could help me with was by logging a complaint, seriously, i could have done that myself over the phone instead of driving 40+ kms to get there!!</p> <p> </p> <p>I have prematurely cancelled my contract. Vodacom then invoiced the quotation for this TWICE and only dedusted the payment once!! My acount now says i have an enormous bill outstanding. I have been trying to contact Vodacom regarding this but it seems no one is able to help me. As i am typing this, I have bee on hold with Vodacom Accounts Department for 45 mins with minimal assistance and most of the time on hold. </p> <p> </p> <p>How am I suppose to sort out this issue when NO ONE is willing to help me!!!! I am getting fed up!!!! </p> <p> </p> <p>I am not liable for any of the amounts on my statement as I have cancelled all my contracts with Vodacom but they still send me bills and not correcting my statements!!!</p> <p> </p> <p>My reference number from Vodacom is 1- ********** 1934</p>

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Replies (1)
Vodacom
Vodacom's reply15 Aug 2016, 11:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,