What the hell! This is day light *******.

Item: Vodacom
Rating: 1
Author: Zanele M

I was ******* into signing up for Fibre while I had a home internet contract. The Vodacom field agents told me that the home internet would contract would be cancelled when I signed up for the fibre. The home internet was never cancelled. I am paying for both. I tried cancelling several times and no one cares.

Worst Part is Vodacom is not even allocating the data due to me monthly for the contract, they not allowing me to uprade to a contract I can actually use. What the hell! This is day light *******.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Jan 2025, 10:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Jan 2025, 10:20

Official

Zanele M's updateReviewer Update

27 Mar 2025, 07:05

Good Day,

Please make me understand how I am still expected to pay for the home internet contract even today!!!!! After all the calls and promises. Is anyone even interested in helping me ?????

I have been calling your call center since last year. I had hope after I was told that my account would be credited and this contract cancelled. So everyone is lying to me. From the field agent to everyone that has been calling me thus far?????

This madness is affecting my life, cell phone contract and my wifi is blocked because I am expected to pay for data I never received and a contract I was ******* into?????

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Zanele M's update27 Mar 2025, 07:05

Reviewer Update