WHAT THE HELL!!!!!

<p>Worst experience in my life!!!!. I went to do my upgrade in the Promenade branch in mitchells plain a week ago where they did not have stock of 2 of the deals I was interested in.At this point I was ready to cancel my contract yet decided to wait and see if a better deal became available. Yesterday I return to the store hoping things would go better and started off quite well and they had stock of the deal I wanted however after sitting in the store for over an hour with no aircon and I am nearly 8 months pregnant I am told that they have the item but cannot give it to me as it has not been loaded on the system, very confused I ask where the manager is then and was told the manager left early and he does not answer his phone when he has left? I then contacted the area manager who asked my why I had not been told to contact the operational manager? He asked me to send him the detaila via whatsapp and he will have the oprational manager contact me.I did so however he did not even read my messages and till now no one has contacted me back. The sales agent in store told me he would take the copy of my ID and staple it to the box so that they do not sell my item until the manager has uploaded the deal onto the system then I can come and collect it. My husband contacted the branch this morning to get an update with regards to the issue and was told they do not have the item in stock???? what the hell? I feel like I am being taken for a ride and no one is taking ownership.I am shocked by the service I am recieving as a paying customer and I want something done about this!!!!! It is absolutely ridiculous.</p>