What support at Vodacom?

Not being helped by 1st level support, useless with trying to help sort the problem and even worse with following up on queries. Order a VoIP line with the Fibre, fibre was installed, VoIP handset delivered, but never configured or Number ported from Telkom, now I lost my number from Telkom and more than a month later, still no service on the voip, after being billed for the service. Has been escalated multiple time with no feedback or follow up. Julian Major from the VoIP department closes tickets without resolving them and doesn't even respond back to internal mails sent, Zolani Vokwana tried to help, but still failed to follow up and is now not responding to any of the emails, Sibongile Monki only tries something when being asked, Mbali from the sales team, does not care about services, just wants the sale. Zolani has escalated the matter to Bulelani Mohlombe and Sibusiso Nkawu, can someone please make contact with me to get this issue sorted. Where is the pride in your support and the reputation of your company???