What shocking service and what a *****!

Trying to get information on my account I was very rudely told by Kedibone that I had failed by security questions - she refused to tell me which and that she would not put me through to a Supervisor. Part of why I have this problem is that Vodacom do not send me a bill each month, and I am unable to tell this women what "value added services" I receive. If this is failing a security questions then I wonder if ICASA knows that Vodacom is **********ly telling customers that they have failed a security questions when in fact they refuse to give our information. I have been a customer for more years that Kedibone 0 who by the way replies to a question I have with "WHAT" and "HEY" instead of excuse me. So Vodacom is this the service that you are proud of!!!!