ZM
ZAYNUDEEN M

1 reviews | Active since Apr 2011

11 Dec 2024, 12:44

What Service VODACOM Fibre? YOU SUCK!!!!!!!

Oh how I wish that there were the option to place a ZERO rating. If you have the option not to go with Vodacom Fibre PLEASE STAY FAR AWAY

They offer what seems like a good deal currently only to be *****ed when they actually need to work

I had been calling in at least twice every day, met with the most empathetic call center agent who promises to call back or provide feedback, but guess what f*kk*l!

All contact was initiated from my side, I had to even ask for their feedback to be sent to me via SMS because they do absolutely nothing.

They don't even have the decency of providing feedback!

I'm sitting without connectivity for a week and they are not even bothered to send a technician. There are more than 20 households which have been affected and they don't care. (even the tech that was on site insinuated that)

Took 5 days for a technician to get to site but he did nothing besides look (and make empty promises) because according to Vodacom (when I called in) he only went to survey Oh For F*#* SAKES!!!!!!

but you are quick to disconnect people if they don't pay!

Vodacom fibre and service? What a joke..... what service? I wonder if that word lies within their internal dictionary and operations guide/manual

Vodacom... YOU SUCK!

0
Replies (3)
Vodacom
Vodacom's reply11 Dec 2024, 14:12
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
ZM
ZAYNUDEEN M's update11 Dec 2024, 15:44
Reviewer Update
And this course will take how long???

Another 7-10 days before someone decides to contact me?
Vodacom
Vodacom's reply12 Dec 2024, 08:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team