Hellopeter
Share Your Experience

1 reviews | Active since Aug 2016

08 Nov 2022, 12:14

WHAT SERVICE VODACOM?

I have never had the misfortune to deal with a company that is so absolutely ***********. Since July 2022, I have been trying to sort out an upgrade that went wrong and off course Vodacom will have people that will blame-shift all the time. I have dealt with Melissa EL_PILLM002 who assured me problem solved and then had two follow up calls, beginning Oct and today with Thandolwami EL_SHABT001 confirming changes and I was offered discounts end of Oct and end of Nov on my account. Statement today reveals no discounts and that after I had to pay twice in Oct after being threatened disconnection since the first payment did not reflect on Vodacom side. R8k within 2 day. And Thandolwami says Sorry about that but he promises this month I will get the discounted account, although he is not willing to commit to any of this in writing, in fact nothing is ever done in writing except if it's a quote as Thandolwami informs me. I have requested to speak to his manager Ms Lisa Rambrose and still awaiting a call which will probably never come. Insult to injury after more than 15 years with this company. I really cannot wait for all my contracts to come to an end so that I can migrate from Vodacom. Service I ask, when I should be asking What service Vodacom?

0
Replies (4)
Vodacom
Vodacom's reply08 Nov 2022, 14:07
Official
   Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update09 Nov 2022, 09:36
Reviewer Update
Vodacom was promptly in response but unfortunately not the people that I wanted to speak to. Their social media consultant contacted me to find out what the problem was - Tembi- so that she could escalate it. No manager or anyone that could make a decision regarding the problem that I am experiencing, very concerned and prompt about their social media exposure but nothing about the shambles that's called customer service. Kudos to you Vodacom. I stand by my previous report.
's update10 Nov 2022, 07:32
Reviewer Update
Vodacom is ominously quiet on this matter, this despite promises that someone will get back to me. Just how much longer is this going to drag on Vodacom since my outstanding amount that was meant to have been reduced are still not reduced which means I will have to pay the higher amount again this month or face the threat of being disconnected should I choose not to pay. Your take it or leave it attitude will cost you the loss of a client of nearly 20 years Vodacom.
's update11 Nov 2022, 08:03
Reviewer Update
I was assured on Wednesday that Vodacom will have a response - "Our records reflect that your query is in hand with our Hello Peter Team. Please note, they will provide feedback as soon as feedback becomes available. We apologise for any inconvenience caused". Today is Friday and still no response. I am left with no recourse other than to escalate to ICASA.