jM
jenelle M

1 reviews | Active since Jun 2016

20 Jun 2016, 07:03

what service? there is none-happy to bill you with no explanation

<p>I have been a clilent of yours for the past 20 odd years, ut perhpas it is time to move on.</p> <p>Last week I received a mail to advise that I had run out of data. I immediately called the Customer Services no to find out how this could be. I NEVER run out of data. I have 70 gigs of WifI per month at home and am on Wifi at work.</p> <p>Yes, I do go onto Instagaram hen out on the road and make use of Whats App, at times Waze and Google but this is no different to the previous month, the last 6 months or the last year, so why now do I run out of data?</p> <p>I received a reference no last week, ReF# 426 399 077 that was Wednesday, nothing since.</p> <p>I guess it's a case of we are VODACOM, pay for more data or we will just bill you whatever we see fit.</p> <p>Time to move on...................................... No customer service whatsoever!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team