What service? non existent

Item: Vodacom
Rating: 1
Author: A C

Trying to get anything resolved with this company is useless. You will get ref numbers and staff names that will resolve the issue, but nothing will happen. I have been trying to resolve issues about an upgrade forever, but the account is still not fixed. The app never works, so you cannot follow up on queries.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Jul 2021, 14:05

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply21 Jul 2021, 14:05

Official

Vodacom's replyOfficial

22 Jul 2021, 14:23

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your account has been credited for the CLIP service. Your query has now been resolved. Regards Consumer Website Team

Vodacom's reply22 Jul 2021, 14:23

Official