What service levels the consumer can expect from ‘Voda****’!

Same response different day! Absolutely ridiculous! What service Vodacom? Totally pathetic!

Fwd: Vodacom Customer Care Reply - Authentication Response ***. URGENT ATTENTION REQUIRED

Dear Sirs

In response to your email of the same date, it is to be noted that the reasons for my personal inability in resolving this issue have been stated within numerous correspondences to Vodacom to date.

With regards to that of your correspondence below, and given the statement regarding the assistance I should seek via your ‘Cancellations Team’, it is safe to say that the content of all previous correspondences forwarded to Vodacom to date have been completely ignored.

As previously advised, and for the record;

1. This issue ‘CANNOT’ be resolved personally due to Vodacom’s service agents inability to follow such simple initial instructions.

2. Due to the cell number in question not being ‘suspended’ and then ‘terminated‘ as initially required by request, but continued as a ‘Pre-Paid’ contact number, your ‘Cancellations Team’ and the ‘Self Service functions’, as has been advised need to be contacted, ‘DO NOT’ provide services for that of ‘Pre-Paid’ numbers. It therefore remains unacceptable that Vodacom and it’s service agents not only fail to understand this situation but are completely unaware of this issue.

3. In addition to the aforementioned, and further to that of previous correspondences forwarded to Vodacom relating to this matter, as recorded within the email chain below, while personal information has been requested and provided previously, it not only remains unacceptable that the same personal information is requested over and over again, but further personal information is requested each and every time with Vodacom stating that the same is incomplete.

In considering that the initial service request is recorded in early March 2020, and given the correspondences to Vodacom to date pertaining to this issue have ‘NOT’ received any required resolution, it needs to be noted that this issue may have serious legal implications for myself, and therefore Vodacom, due to attempted contact on this number with voice messages not being retrieved. It is therefore in Vodacom’s best interest to now resolve this timorously and without any further delay.

I trust that the aforesaid will now be given your ‘URGENT’ attention.

From: *** Date: 01 June 2020 at 06:37:44 SAST To: *** Subject: Re: Vodacom Customer Care Reply - Authentication Response ***. URGENT ATTENTION REQUIRED

Good day Karl Thank you for your email. Please contact our Cancellation department, they are best equipped to assist you. Cancellation department can be contacted on *** (free on Vodacom sim). Operating hours: Monday- Friday: 07h30- 18h00 Saturday: 08h00- 17h00 Sunday: 09h00- 14h00 Public holidays: 09h00 - 14h00

Regards, Lukhanyo Pita

Customer Care eService Team