Hellopeter
Share Your Experience

1 reviews | Active since May 2016

16 Sept 2021, 08:29

What Service!!!!

I joined Vodacom fm MTN thinking you wld be the better SP. Got a new PH contract through Vodacom in Jul'21 which went off very smoothly. Then I app**** for a data package as I work fm home. It is been a nonstop headache. Yr sales agent sold me a mains only wifi router despite me requesting a battery operated router (anyone who lives is JHB understands why), and a contract for 36 months when stressed I wanted a 24 month contract. Now that I bought a hisense wifi router, the problems just got worse. Vodacom now expects me to return the SIM card which I am working off of until Vodacom sorts out my contract!!! How long will that take!!! In the meantime I will be inconvenienced in having to go a new sim card & spend a fortune on prepaid data until my new correct contract is put in place. Instead of Vodacom finding a solution to an issue they created the mess is left in my lap to resolve. My twitter chat with Vodacom support follows: Vodacom: "Please note that only once the router deal is returned and canceled, will you be able to apply for the SIM only deal". My response "Now here is the precise problem!!! Vodacom created this mess & I'm supposed 2 sort it out ie buy another sim card, buy prepaid data, work off of that until Vodacom gets their Act Together. Shockingly bad service!!!"

0
Replies (3)
Vodacom
Vodacom's reply16 Sept 2021, 09:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update16 Sept 2021, 12:03
Reviewer Update
Reached out 2 yr HO now but this experience was a lesson well learnt. If needs b & 2 save the will 2 live leaving my body I'll let my BF use the huawei router & he'll b washing my car until Feb 22 to pay me back. OMW!!!!
's update20 Sept 2021, 12:34
Reviewer Update
I will only know month-end whether the issue has been sorted, Vodacom hve promised to give me 1 month free AND to credit my account with 1 huawei router (I was sitting with 2 of the exact same product). I will never recommend any SP tor a data deal. A client should go into the store so they can see first hand which router they are purchasing (in my case as in most JHB residents a router with a battery is ideal due to loadshedding & eventhough I requested this via online yr sales agent upsold me and to the wrong product) AND a client needs to check their contract details in B&W iro length of the contract before signing on the dotted line. Iro a new ph package with Vodacom, I would recommend Vodacom.